Terms & Conditions
Welcome to our handmade jewellery webshop. These terms and conditions outline the rules and regulations for the use of our website. By accessing or using our website, including placing an order, you agree to be bound by these terms and conditions. If you disagree with any part of these terms and conditions, please do not use our website.
Intellectual property
1.1. All content, designs, images, logos, and other materials displayed on our website are the intellectual property of ROUBÍ Jewellery and are protected by applicable copyright and trademark laws.
1.2. You may not reproduce, distribute, modify, or create derivative works of any content from our website without prior written permission from ROUBÍ Jewellery.
Product information
2.1 We make every effort to provide accurate and up-to-date information regarding our handmade jewellery products, including description, prices and availability.
2.2. We reserve the right to modify or discontinue any product at any time without prior notice.
2.3. Our handmade jewelry is crafted with care and attention to detail. Due to their handmade nature, each piece may have slight variations, making them unique and one-of-a-kind.
2.4. The images and descriptions of our handmade jewelry on the website are for illustrative purposes only. Actual products may differ slightly in appearance, including color, size, and texture.
2.5. We provide care instructions for our handmade jewelry to help you maintain its quality and prolong its lifespan. It is your responsibility to follow these guidelines to ensure the longevity of your jewelry.
2.6.We are not liable for any damages caused by improper handling, negligence, or failure to follow the provided care instructions.
Allergy Disclaimer
3.1. Our handmade jewelry may contain materials such as metals, gemstones, beads, and other components. It is your responsibility to review the product descriptions and ensure that you are not allergic to any of the materials used.
3.2. We are not responsible for any allergic reactions or sensitivities that may occur as a result of wearing or handling our handmade jewelry.
Custom Orders
4.1. We may offer custom order services for personalized or bespoke handmade jewelry. Custom orders are subject to availability, customized prices and our acceptance.
4.2. Custom orders require a non-refundable deposit or full payment upfront, as agreed upon between you and ROUBÍ Jewellery.
4.3. Once a custom order is placed, changes or cancellations may not be possible. We will communicate with you regarding the progress of your custom order and provide estimated timelines for completion.
Jewelry Sizing
5.1. We provide size measurements for our handmade jewelry, including rings and bracelets to help you choose the correct size.
5.2. It is your responsibility to ensure the accuracy of your size measurements. We are not responsible for incorrect sizing information provided by you.
5.3. If resizing is requested after the purchase, additional fees and shipping costs may apply.
Product Availability and Limited Editions
6.1. All our jewellery is made to order. Which means production starts after the order is placed. Lead times are described on every product page and in our FAQ. Some of our handmade jewelry may be produced in limited quantities or offered as limited edition pieces. Availability is subject to stock on hand and may be limited.
6.2. We reserve the right to discontinue or modify limited edition pieces without prior notice.
Wholesale and Reselling
6.1. If you are interested in wholesale or reselling opportunities of our handmade jewelry, please contact us directly to discuss the terms and conditions of such arrangements
Orders and Payments
7.1. By placing an order through our website, you warrant that you are at least 18 years old or have the consent of a legal guardian.
7.2. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason at any time.
7.3. Prices displayed on our website are in euro € with country specified tax included but are exclusive of any additional taxes, duties, or shipping fees.
7.4. Payment must be made in full at the time of placing the order. We accept Stripe payments and Paypal.
Shipping and Delivery
7.1 We will make every effort to ship your order within the specified timeframe, delays due to force majeur can happen and will be communicated with the customer privately. However, we cannot guarantee delivery dates and are not responsible for any delays caused by shipping carriers or customs processes.
7.2. Shipping fees will be calculated and displayed at checkout. Any additional customs duties or import taxes imposed by your country are your responsibility.
7.3. Risk of loss and title for items purchased from our website pass to you upon delivery to the carrier.
Returns and Exchanges
7.1. We want you to be satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 14 days of receiving the item to request a return or exchange.
7.2. Returned items must be unused, in their original packaging, and accompanied by proof of purchase. We reserve the right to refuse returns that do not meet these conditions.
7.3. The customer is responsible for return shipping costs, unless the return is due to our error or a defective product.
Privacy and Data Protection
8.1. Your submission of personal information through the store is governed by our Privacy Policy.
Limitation of Liability
8.1. To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with the use or inability to use our website or products.
8.2. Our total liability for any claims arising under these terms and conditions, whether in contract, tort, or otherwise, shall not exceed the total amount paid by you for the purchased product(s) giving rise to such claims.
Errors, inaccuracies and omissions
9.1 We strive to ensure the accuracy of the content on our website, we do not warrant or guarantee the completeness, reliability, or accuracy of any information, product descriptions, prices, availability or other materials on our website. The content provided is for general informational purposes only and should not be relied upon as the sole basis for making decisions.
9.2 Occasionally, there may be typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times or other information on our website. We reserve the right to correct any errors, inaccuracies, or omissions and to cancel orders, change, or update information if any such errors occur on this or any related website at any time without prior notice (included after you’ve submitted your order).
User comments, feedback, and other submissions
10.1. We value and appreciate user comments, feedback, and other submissions regarding our webshop and products (collectively referred to as “submissions”. By submitting any submissions to our webshop and products you agree to the following terms and conditions:
10.2. You retain ownership of your submissions, but by submitting them to our webshop, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and transferable license to use, display, perform, and create derivative works from your Submissions in any media and for any purpose, including promotional and marketing activities related to our webshop.
10.3.You are solely responsible for the content of your Submissions. By submitting content, you agree that it will not be unlawful, defamatory, libelous, harassing, threatening, invasive of privacy, abusive, hateful, discriminatory, or objectionable in any way. Your Submissions must not infringe upon the intellectual property rights or privacy rights of any third party, and they must not contain viruses, malicious code, or other harmful elements.
10.4. We reserve the right, but are not obligated, to review, monitor, edit, or remove any Submissions that we deem, in our sole discretion, to be in violations of these terms and conditions. We may exercise this right without prior notice or consent and without any liability to you.
10.5. You acknowledge and agree that you are solely responsible for any Submissions you make and their consequences. You represent and warrant that you have all necessary rights, licenses, and permissions to submit your content to our webshop and that your Submissions comply with applicable laws and regulations.
10.6. We do not accept or consider any Submissions to be confidential or proprietary information. Any Submissions you make will be deemed non-confidential and non-proprietary. We are under no obligation to maintain the confidentiality of any information or ideas transmitted through Submissions, in any form.
10.7. We have no obligation to use, display, or respond to any Submissions. We may choose to use or not use any Submissions in our sole discretion without providing any justifications or compensation.
10.8. You acknowledge that any submissions you make may be viewed and used by other users of our webshop and third parties. We are not responsible for the actions or use of Submissions by third parties and disclaim any liability in connection with such use.
Indemnification
11.1. You agree to indemnify and hold ROUBÍ Jewellery, its affiliates, employees, and representatives harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or in connection with your use of our website, violation of these terms and conditions, or infringement of any intellectual property or other rights of any person or entity.
Links to Third-Party Websites
12.1. Our website may contain links to third-party websites that are not owned or controlled by ROUBÍ Jewellery.
12.2. We have no control over the content, policies, or practices of third-party websites and are not responsible for their actions. We encourage you to review the terms and conditions and privacy policies of any third-party websites that you visit.
Termination
13.1. We reserve the right to terminate or suspend your access to our website at any time, without prior notice or liability, for any reason whatsoever.
13.2. Upon termination, your right to use the website will immediately cease, and any provisions of these terms and conditions that by their nature should survive termination shall continue to apply.
Governing Law and Jurisdiction
14.1. These terms and conditions shall be governed by and construed in accordance with the laws of Belgium/European Union, without regard to its conflict of law provisions.
14.2. Any disputes arising out of or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts located in Belgium.
Severability
15.1. If any provision of these terms and conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from the agreement to the extent of such invalidity, illegality, or unenforceability. The remaining provisions shall remain in full force and effect to the maximum extent permitted by law.
15.2. In the event that a provision is deemed invalid, illegal, or unenforceable, the parties shall negotiate in good faith to replace the invalid, illegal, or unenforceable provision with a valid, legal and enforceable provision that reflects the original intent of the parties as closely as possible.
15.3. The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of any other provision contained in these terms and conditions. The failure to enforce any right or provision of these terms and conditions shall not constitute a waiver of such right or provision.
Changes to the Terms and Conditions
13.1. We reserve the right, at our sole discretion, to modify or replace these terms and conditions at any time. The updated version will be effective upon posting on our website.
13.2. By continuing to use our website after any changes to the terms and conditions, you accept and agree to be bound by the modified terms.
Contact Information
14.1. If you have any questions or concerns regarding these terms and conditions, please contact us at roubijewellery@gmail.com.
Last updated: September 2023