Returns

14 days to return

Ofcourse we hope you’re happy with your new jewel, but don’t worry if you change your mind. You have 14 days after your item arrives to make a return. Please send us an email so we can provide you the return address. We will process your refund within 1 week after it arrives back with us. Return costs are the responsibility of the customer.

Returned items with signs of wear or damage that was not reported after arrival will not be eligible for a refund.

Exchange

If you would like to exchange your item for something else or you need a different size, please send us an email so we can provide you the return address and we will make the exchange. Return and added shipping costs are the responsibility of the customer.

Damaged items

If you receive a damaged item, please send us an email 24 hours after receiving your item with pictures and a description. We will help you accordingly. Damages due to shipping or production will be handled by us and are eligible for a full refund including shipping costs.

Please note that all items are handmade and small flaws or differences might occur and will not be categorized as damages. Considered as damaged are breaks or tears in metal, burrs that might lead to injuries, non functioning closings and loose or missing stones.